ITIL 4 Foundation

ITIL 4 Foundation

Other Accreditation

Virtual Classroom, Classroom

Beginner Level Course

The ITIL 4 Foundation qualification is intended to introduce candidates to the management of modern IT-enabled services, to provide them with an understanding of the common language and key concepts, and to show them how they can improve their work and the work of their organisation with ITIL 4 guidance.

Furthermore, the qualification will provide the candidate with an understanding of the ITIL 4 service management framework and how it has evolved to adopt modern technologies and ways of working.

The course will help you to understand:

How modern IT and digital service organisations operate
How value streams increase speed and efficiency
How cultural or behavioural principles guide work that benefits the wider organisation
How to use commonly-used service management terms and concepts

Who is it designed for?
ITIL 4 Foundation is for anyone who needs to understand the key concepts of IT and digital service delivery, and who is interested in helping their organisation embrace the new service management culture. It is for professionals at the start of their ITIL 4 journey or people looking to update their existing ITIL knowledge.

Gain skills to:

Understand the key concepts of service management
Understand how the ITIL guiding principles can help an organisation adopt and adapt service management
Understand the four dimensions of service management
Understand the purpose and components of the ITIL service value system
Understand the activities of the service value chain and how they interconnect
Know the purpose and key terms of 15 ITIL practices
Understand 7 ITIL practices

Virtual Classroom

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Classroom

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