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Terms & Conditions


1          Reservations
1.1       Provisional bookings may be made by telephone but must be confirmed in writing (including a purchase order) within seven (7) days following the date of the telephone booking. If the written confirmation is not received within such time, 20|20 reserves the right to withdraw the delegate(s) from the course.

2         Fees and Payment

2.1       20|20 shall issue an invoice to, as appropriate, the delegate or Company prior to the start of the course. Course fees are due on receipt of the invoice and payable on the earlier of thirty (30) days of the invoice date or fourteen (14) days prior to the course start date. If the course booking is made within fourteen (14) days of the course start date the payment is due and payable immediately and in any event prior to the course start date.

2.2       The delegate or Company, as listed on the booking form, is responsible for the course fee.

2.3       All fees are exclusive of VAT which shall be added in accordance with the prevailing legislation.

2.4       20|20 reserves the right to change the course fees at any time and without notice. 20|20 will not change the fees for any course booked where the associated fees are paid on time.

3          Cancellation, Rescheduling and Transfers

3.1          A Client may cancel or reschedule any course, however 20|20 Business Insight Ltd shall be entitled to payment from the Client in accordance with this clause. The Client agrees and recognises that the cancellation and rescheduling charges listed below are reasonable and take into account any staff time incurred, any registration/exam fees and other associated costs and also the loss of opportunity to 20|20 Business Insight Ltd arising from the Client cancelling or rescheduling the course. The charges shall be calculated as follows:

Notice given by delegate Cancellation Charge Rescheduling Charge
More than 60 days Nil Nil
30-60 days 25% of Course Fee £100+vat
14-30 days 50% of Course Fee £100+vat
Less than 14 days 100% of Course Fee 100% of Course Fee


3.2       20|20 reserves the right to cancel a course on seven (7) days notice in writing if insufficient delegates have been booked onto it.

4         Substitutions

4.1       Delegates may substitute an alternative attendee in their place at no charge provided that the new delegate meets the entry level requirements for the course and that the delegate passes on to them any 20|20 provided documentation and login details, including these booking terms and conditions. Where an external examination is to be undertaken at the end of the course substitutions may only be made with at least fourteen (14) days written notice.

5         Ownership in Course Materials and Limited Licence

5.1       20|20 or its licensor owns all right, title and interest in and to the course materials. 20|20 grants to the delegate(s) a limited right and licence to use the course materials solely in connection with the course attended. Delegates may not copy, share, sell, license, store or otherwise provide the course materials to any third party in any form without the prior written consent of 20|20. Delegate(s) may not use the course materials to provide training to any person that has not attended the applicable course.

6         Warranty

6.1       20|20 warrants that it shall use reasonable care in performing the training course. 20|20 does not warrant that the delegate will be able to pass the exams of the relevant accredited examination associated with the course or that they will be able to achieve any particular proficiency level.

7         Liability

7.1       To the maximum extent permissible by law, 20|20’s liability to the delegate arising out of or in connection with the course shall be limited to the course fees paid by the delegate.

8         General

8.1       By confirming the booking onto a course, the delegate and/or Company accepts these terms and conditions.

8.2       As used in these terms and conditions:  “day” means a calendar day; “in writing” means by email. 

8.3       Purchase orders are to be used solely for the accounting purposes of the delegate and any terms and conditions contained therein shall be deemed null and void with respect to the parties’ relationship and these terms and conditions.

8.4       All personal data supplied to 20|20 in connection with booking a course will remain secure and confidential and shall be used only in accordance with the 20|20 Data Protection Policy in force at the time of booking.

8.5       These terms and conditions shall be governed by English law.