Pauline has been formally involved in facility management for 12 years including the development and consistency of the service level agreement, quality assurance of a target cost facilities contract and for key projects in the service sector/oil and gas industry. This primarily involved working and leading project teams in delivering successful maintenance and renovation projects.
In 2006 Pauline moved into the role of a trainer and Scottish Vocational Qualification (SVA) assessor before joining 20/20 in 2009. Pauline is now primarily involved in the field of training and development, responsible for the development, contextualising and delivery of a wide range of project management and organisational development and leadership courses. Pauline has undertaken project management, project controls and leadership training for a wide range of companies locally, nationally, and globally.
Pauline has a diploma in management and has achieved The Practitioner Qualification (PQ) and Project Management Qualification (PMQ) with the Association for Project Management (APM), PMP (Project Management Professional) status through the PMI (Project Management Institute) and she also has the Assessor’s qualification - L&D9di.