Managing Conflict in the Workplace

Duration – 1 day

This course is delivered as part of the 20|20 in-house offering. Minimum delegate numbers will apply.

Contact Sales and marketing to discuss the options and to book a course:
Tel: +44 (0)808 168 2020
Email: marketing@2020businessgroup.com

Target audience

This workshop is designed for all members of cross-functional teams, natural work groups, problem solving groups, or committees who wish to improve the effectiveness of the meeting time and use facilitation skills.

Overview

Difficult people and situations can be managed. When not managed effectively, the work environment becomes increasingly vulnerable to negative attitudes, culminating in damaging and costly outcomes. This course combines theory and practice allowing delegates to understand what approach to take in handling conflict. It explores how to deal with others effectively, adopt a more assertive attitude and produce more effective relationships. Delegates will take part in a series of role-plays in a safe environment allowing them to take these skills back to the workplace with the confidence to approach conflict with a positive and confident attitude.

Learning outcomes
  • Understand why and how conflict arises and to identify silent conflict
  • Recognise the non-verbal and verbal attributes of assertiveness and the benefits of its application in the workplace
  • Develop a management style, which is productive, positive and direct rather than aggressive or submissive
  • Be assertive and confident in situations, which involve teams, conflict and confrontation
  • Recognise the rights and values of others and communicate your views and ideas in a direct manner
  • Give and receive feedback in a constructive and positive

This course is delivered as part of the 20|20 in-house offering. Minimum delegate numbers will apply.

Please contact Sales and marketing for more information:
Tel: +44 (0)808 168 2020
Email: marketing@2020businessgroup.com

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