What is the Managing Conflict in the Workplace course about?
Conflict within projects can manifest itself in many different ways. At the highest level, disagreements can lead to the pursuit of remedies through legal channels and can cost organisations large amounts of money. These normally arise as a result of contractual issues. A good Project Manager knows when to interdict and take action when conflict occurs.
At a lower level, conflict within a team may need to be dealt with by the leader or manager using softer skills and techniques. Difficult people and situations can be managed. When not managed effectively, the work environment becomes increasingly vulnerable to negative attitudes, culminating in damaging and costly outcomes. This course combines theory and practice allowing delegates to understand what approach to take in handling conflict. It explores how to deal with others effectively, adopt a more assertive attitude and produce more effective relationships. Delegates will take part in a series of role-plays in a safe environment allowing them to take these skills back to the workplace with the confidence to approach conflict with a positive and confident attitude.
Who is it for?
Conflict can arise from any of the following players:
What are the benefits?
The course will help delegates: