Learn how to effectively manage modern IT-enabled services, understand essential concepts, and improve your work along with your organisation’s performance with the ITIL® 4 Foundation qualification. You'll also gain an understanding of the ITIL® 4 service management framework and how it has evolved to adopt modern technologies and ways of working.

Gain skills to:

• Understand key concepts and principles of service management
• Apply the ITIL® guiding principles to adapt service management in your organisation
• Navigate the ITIL® service value system and value chain activities
• Master the purpose and key terms of essential ITIL® practices

Who is it for?

Perfect anyone seeking to understand key concepts of IT and digital service delivery or help their organisation adopt a modern service management approach. It's ideal for beginners or those updating their ITIL® knowledge.

ITIL® is a registered trademark of the PeopleCert group. Used under licence from PeopleCert. All rights reserved.