Level 3

The Level 3 qualifications in First Line Management are developed for junior managers, supervisors and first line managers who have operational responsibility for a defined area of activity and who wish to build on, and develop, their existing management skills and knowledge. This qualification gives junior managers the communication and motivational skills to help improve operational efficiency. This course would suit those who are required to not only lead a team but to manage team performance and addressing issues of team and individual development to reach agreed work objectives. The First Line Manager units are ideal for anyone looking to boost their career with a qualification from the CMI, enhance their leadership skills and certify their knowledge and skills with a nationally-recognised qualification.


Our Level 3 Award in First Line Management (RQF) provides an introduction to the skills, roles and responsibilities of this management area. It will also develop your basic knowledge by focusing on the development of specific management skills.


A more extensive qualification, our Level 3 Certificate in First Line Management (RQF) gives you a broader knowledge of effective management skills while focusing on the specific management areas appropriate to you and your workplace.


With a more comprehensive structure, our Level 3 Diploma in First Line Management (RQF) gives you all the key skills and competencies you’ll need to become an effective first line manager.

What is it about?

By undertaking the complete programme learners will develop the core skills and knowledge required to become successful First Line Managers. Securing the ability to motivate, inspire and effectively communicate with their staff to achieve individual, team and organisational goals.

Learning outcomes

  • Describe the underlying principles of leadership
  • Understand how to develop and use a personal development plan
  • Know how to plan and manage work
  • Identify the links between individuals, teams and organisational objectives
  • Be able to take action to achieve performance issue


  • Globally recognised qualification
  • Best practice in first line management requirements
  • Skills to develop your team
  • Student membership of CMI
  • CMI pathways book

Email and telephone support is supplied to support you through your learning.

Progression pathway

On successful completion of a Level 3 qualification in First Line Management, a number of progression opportunities become available:

Enhance your professional status by upgrading your CMI membership
Progress to other qualifications at the same level (e.g. from Level 3 Award to Level 3 Certificate etc.)
Progress to other qualifications at the next level (e.g. from Level 3 Certificate to Level 4 or 5 Certificate)
Apply to become a Chartered Manager

Course delivery

This course is modularised and is delivered as part of our Open Course Programme, but can also be held as an in-house event. Alternatively, this course can be customised to suit your organisation’s requirements.

Contact our business support teams to find out how we can help optimise your project and people performance:


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+44 (0)808 168 2020 (local rate)

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