Managing Conflict in the Workplace

Delivery options

Classroom (In-house course)


What is the Managing Conflict in the Workplace course about?

Conflict within projects can manifest itself in many different ways. At the highest level, disagreements can lead to the pursuit of remedies through legal channels and can cost organisations large amounts of money. These normally arise as a result of contractual issues. A good Project Manager knows when to interdict and take action when conflict occurs.

At a lower level, conflict within a team may need to be dealt with by the leader or manager using softer skills and techniques. Difficult people and situations can be managed. When not managed effectively, the work environment becomes increasingly vulnerable to negative attitudes, culminating in damaging and costly outcomes. This course combines theory and practice allowing delegates to understand what approach to take in handling conflict. It explores how to deal with others effectively, adopt a more assertive attitude and produce more effective relationships. Delegates will take part in a series of role-plays in a safe environment allowing them to take these skills back to the workplace with the confidence to approach conflict with a positive and confident attitude.

Who is it for?

Conflict can arise from any of the following players:

  • Managers
  • Senior Management
  • The Client
  • Team Members
  • Subcontractors

As a result, any project team members at any level can benefit from learning about Conflict Management.

What are the benefits?

The course will help delegates:

  • Understand why and how conflict arises and to identify silent conflict
  • Recognise the non-verbal and verbal attributes of assertiveness and the benefits of its application in the workplace
  • Develop a management style, which is productive, positive and direct rather than aggressive or submissive
  • Be assertive and confident in situations, which involve teams, conflict and confrontation
  • Recognise the rights and values of others and communicate your views and ideas in a direct manner
  • Give and receive feedback in a constructive and positive

Course delivery

If you have a number of people from your organisation interested in a course then we can come to you. The benefits of in-house training is that the course can be contextualised to you. Your job titles, your terminology, your case-studies, your course. Contextualisation means increased understanding and application to your very specific organisational environment.

Contact our business support teams to find out how we can help optimise your project and people performance:
Consulting Team:
Training Team:
Sales and Marketing Team:
+44 (0)808 168 2020 (local rate)

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