Essential Skills for Managers and Supervisors

Duration – 2 days

This course is delivered as part of the 20|20 in-house offering. Minimum delegate numbers will apply.

Contact Sales and marketing to discuss the options and to book a course:
Tel: +44 (0)808 168 2020

Target audience

This workshop has been specifically designed for those are new to supervisory or first line management roles or those with management experience who are looking to refresh and update their skills.


Being a manger is an exciting, but often daunting, prospect offering challenge and opportunity. In order to be fully effective you will need to consolidate existing skills and acquire a new range of management techniques and strategies. It is these key skills which will allow you to harmonise and exploit positive personality traits, within the team and workplace, in order to improve morale, generate productivity and so develop high performance standards that the team will want to maintain. Delegates will develop an insight into what it takes to be an effective manager and will be given the opportunity to understand key leadership styles, how to negotiate and influence, and management planning skills, effective delegation and how to handle conflict. They will look at a range of behaviours to gain an understanding of how their own attitudes and behaviours affect their team.

Learning outcomes
  • Critically evaluate your own management/leadership style
  • Manage the behaviour of your team to build a positive working environment
  • Maximise the use of verbal and non verbal communication techniques to effectively influence and motivate your team
  • Understand and exploit the positive personalities within your team for maximum performance
  • Understand and implement effective delegation techniques
  • Build a system of effective planning and time management
Course delivery

This course is delivered as part of the 20|20 in-house offering. Minimum delegate numbers will apply.

Please contact Sales and marketing for more information:
Tel: +44 (0)808 168 2020

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